Check your setup
Coexistence is intended for eligible WhatsApp Business App accounts alongside the platform connection. It is different from personal WhatsApp.
Follow the connection flow
Open WhatsApp in Multihive Integrations and check the setup mode offered for your account. Availability depends on Meta and account eligibility.
Review what syncs
Available history and attachments depend on the supplied data. Check the result in your inbox rather than assuming every old item will appear.