Choose the trigger
Use a welcome message, an exact or contains keyword match, or an away-hours rule.
A helpful reply. Even on a busy day.
Set up welcome, keyword and away replies for the questions your business hears every day.
Choose a familiar moment.
Interactive example · Fictional dataCONFIGURED RULE
Welcome a new enquiry
Multihive responds using the message you set. Continue personally when the conversation needs you.
CUSTOMER CONVERSATION
Hello! I’d like to know more.
Welcome to The Linen Corner. How can we help?
Illustration of a configured replyCONFIGURED RULE
Keyword contains “hours”
Multihive responds using the message you set. Continue personally when the conversation needs you.
CUSTOMER CONVERSATION
What are your opening hours?
We’re open Monday–Saturday, 10 AM–7 PM.
Illustration of a configured replyCONFIGURED RULE
Outside configured office hours
Multihive responds using the message you set. Continue personally when the conversation needs you.
CUSTOMER CONVERSATION
Are you available this evening?
Thanks for your message. We’ll reply when we’re back tomorrow.
Illustration of a configured replySimple rules. Useful responses.
Set the reply
Write an answer in your own voice. Keep it specific to the question or situation.
Keep control
Use cooldown settings and review activity. Handle anything more complex yourself.
GOOD QUESTIONS
A little more clarity.
Is this a generative AI chatbot?
These automations use configured rules and replies. They do not generate open-ended answers.
Can I keep replying myself?
Yes. Continue the customer conversation from your inbox.
What can I review?
Review automation activity and update your rules when your business hours or answers change.
