JD
Jamie Davis
jamie@example.com
Regular customerCustomer details, within reach.
Open the contact profile alongside the conversation. Keep the person behind the message in view.
MANY CONVERSATIONS. A CLEARER VIEW.
A clearer view of
every conversation.
Read and reply to WhatsApp messages, keep useful notes and organise the conversations that need your attention.
TAKE A LOOK INSIDE
One enquiry. From hello to handled.
Follow Jamie’s product question through your inbox. Select a step below to explore.
The Linen Corner / InboxJD
Jamie DavisWhatsApp conversation
New enquiryOpenTODAY · ILLUSTRATIVE DEMO
Customer details and contact tags are within reach
✓ Conversation resolved. Context stays in your inbox.
A new customer enquiry arrives in your customer inbox.
Conversation historySaved repliesPrivate notesCustomer context
A LITTLE LESS SEARCHING
Know what needs
your attention.
Pin an important conversation, snooze an enquiry for later and resolve it when you are done.
- Search for the conversation you need
- Use saved replies for familiar questions
- Keep lifecycle stages up to date
YOUR CONVERSATIONS
JD
Jamie DavisProduct enquiry · Open
A clear next step.
SP
Sam ParkerQuestion answered · Resolved
Useful context, right where you need it.
JAMIE'S CONVERSATION
“Could you help me choose the right size?”
INTERNAL NOTEKeep the details
Keep the details
in the conversation.
Jamie is choosing between sizes.
Check the latest size guide.
AS Just now Private
BEHIND EVERY GOOD REPLY
A useful note.
A more helpful reply.
Keep an internal comment with the conversation. Save the detail that makes your next reply more helpful, without sending it to the customer.
Private notes stay inside your workspace.THE DETAILS MAKE THE DIFFERENCE
Know the conversation.
Remember the customer.
Keep useful customer details close by, so you can spend less time looking and more time helping.
MONDAY
Do you have a size guide?
Of course. Here you go.
TODAYPick up where you left off.
Read the conversation history available in your inbox before sending your next response.
A little more organised.
Use contact tags to keep useful information visible and your customer list easier to manage.
MORE WAYS TO REPLYThe right response,
The right response,
ready when you need it.
A short answer, a product photo or a prepared template. Keep the conversation moving in the format that helps.
A GOOD FINISH. A FRESH START.
Close the loop.
Keep the connection.
Resolve completed enquiries and keep your inbox focused on conversations that still need attention.
✓
All taken care of.
Jamie Davis · Resolved
Conversation and context stay together.
BEFORE YOU GET STARTED
Your inbox questions,
answered.
How can I organise my conversations?
Use search, pins, snooze and lifecycle stages to organise conversations. Resolve completed enquiries and reopen them when needed.
Can customers see internal comments?
No. Internal comments stay inside your Multihive workspace. They are separate from replies sent to the customer.
Can I send any message at any time?
WhatsApp messaging rules still apply. Outside the customer service window, an approved template is required. Multihive's inbox follows the applicable messaging restrictions.
Why might some message content be unavailable?
The inbox can display content provided by WhatsApp. If the incoming event has no supported message content, Multihive cannot reconstruct the original message.
Does this demo send real messages?
No. The conversation on this page is an illustrative walkthrough using fictional customer details. It does not connect to WhatsApp or send messages.
ONE INBOX. MORE POSSIBILITIES.